Customer Services Outsourcing

What is outsourced customer service? Outsourced customer service means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers.

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A company outsources its customer service with the aim of minimizing costs and maximizing competitive advantage in customer experience to further drive business and hence revenue.

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Grey Communications provides businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

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Feedback summary:

GC's support is high quality, gaining a 90% satisfaction rate from end customers. They are communicative and responsive throughout the partnership. Their language skills are reliable, and they’ve easily understood the client’s platform regardless of the complexity.

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